NC
Nigel C
1 reviews | Active since May 2020
05 Apr 2025, 11:16
POOR SERVICE
on 10 February 2025 cell c offer me a contract for R219.00 per month x 24 momths , but they bill me R379.00 per month REFER Agreement Number: ***, ONE WOULD THINK A LRGE COMPANY WOULD NOT DO THIS !!!
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Replies (4)0
Replies (4)
Cell C's replyOfficial
05 Apr 2025, 11:25Dear Nigel Crocker
Thank you for bringing this to our attention, and we sincerely apologize for the billing discrepancy and the frustration it has caused.
We understand how concerning this must be, especially when it involves a signed agreement. We've noted your agreement number and details and have escalated the matter to the relevant team for urgent investigation.
A consultant will be in touch shortly to verify your contract details and ensure the correct billing is app****. Should any adjustments be required, we’ll make them accordingly and provide feedback. We appreciate your patience as we resolve this.
Regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the billing discrepancy and the frustration it has caused.
We understand how concerning this must be, especially when it involves a signed agreement. We've noted your agreement number and details and have escalated the matter to the relevant team for urgent investigation.
A consultant will be in touch shortly to verify your contract details and ensure the correct billing is app****. Should any adjustments be required, we’ll make them accordingly and provide feedback. We appreciate your patience as we resolve this.
Regards,
Cell C | TM
Cell C's reply05 Apr 2025, 11:25
Official
Dear Nigel Crocker
Thank you for bringing this to our attention, and we sincerely apologize for the billing discrepancy and the frustration it has caused.
We understand how concerning this must be, especially when it involves a signed agreement. We've noted your agreement number and details and have escalated the matter to the relevant team for urgent investigation.
A consultant will be in touch shortly to verify your contract details and ensure the correct billing is app****. Should any adjustments be required, we’ll make them accordingly and provide feedback. We appreciate your patience as we resolve this.
Regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the billing discrepancy and the frustration it has caused.
We understand how concerning this must be, especially when it involves a signed agreement. We've noted your agreement number and details and have escalated the matter to the relevant team for urgent investigation.
A consultant will be in touch shortly to verify your contract details and ensure the correct billing is app****. Should any adjustments be required, we’ll make them accordingly and provide feedback. We appreciate your patience as we resolve this.
Regards,
Cell C | TM
NC
Nigel C's updateReviewer Update
07 Apr 2025, 15:54After 2 calls we are no further , the telephonist this morning is telling me cellc has no record of me receiving the new router a few months ago, and so we go on and on with me the poor client REALLY ANGRY!!!
NC
Nigel C's update07 Apr 2025, 15:54
Reviewer Update
After 2 calls we are no further , the telephonist this morning is telling me cellc has no record of me receiving the new router a few months ago, and so we go on and on with me the poor client REALLY ANGRY!!!
NC
Nigel C's updateReviewer Update
07 Apr 2025, 15:56what will it take for me to cancel everything and return the router, how much is it going to cost me
NC
Nigel C's update07 Apr 2025, 15:56
Reviewer Update
what will it take for me to cancel everything and return the router, how much is it going to cost me
NC
Nigel C's updateReviewer Update
07 Apr 2025, 19:19And so the bad service from cellc continues! I happened to not be in at 18:49 when they phoned THEN, same answers i must give to different calls eg now on email asking for contact number after how many times somebody from cellc has phoned me on the correct number, now i phone back number on email, bad signal AND SO MY NIGHTMARE CONTINUES WITH CELLC! *** please i need to cancel this contract and never deal with cellc again, give me cost to cancel so i can give new router back and move away from cellc
NC
Nigel C's update07 Apr 2025, 19:19
Reviewer Update
And so the bad service from cellc continues! I happened to not be in at 18:49 when they phoned THEN, same answers i must give to different calls eg now on email asking for contact number after how many times somebody from cellc has phoned me on the correct number, now i phone back number on email, bad signal AND SO MY NIGHTMARE CONTINUES WITH CELLC! *** please i need to cancel this contract and never deal with cellc again, give me cost to cancel so i can give new router back and move away from cellc