sJ
simphiwe J
1 reviews | Active since May 2014
20 Aug 2023, 19:59
Poor service
Purchased data for my home connecta sim 19/08 20:00 on cellc.co.za paying using the extra option supported by payfast. It has been 24 hours and I still haven't received what I paid for. I haven't received a call back or anything from cellc as I reported the matter to them but I see I'm not a valued client to them clearly.
Helpful (0)
Replies (4)0
Replies (4)sJ
simphiwe J's updateReviewer Update
24 Aug 2023, 14:19I'd rather have my data allocated to me please...it's been 5 days trying to resolve this I've done enough talking provided you guys with all you need now give me what's due to me or credit my money and let's be done with this.
sJ
simphiwe J's update24 Aug 2023, 14:19
Reviewer Update
I'd rather have my data allocated to me please...it's been 5 days trying to resolve this I've done enough talking provided you guys with all you need now give me what's due to me or credit my money and let's be done with this.
sJ
simphiwe J's updateReviewer Update
25 Aug 2023, 14:41I received a call from your staff and they advised me to call my bank to reverse the charge because payment hasn't reflected on your end. My bank told me that a reversal request must be sent from your end because it needs to be authorized. I cannot express the bad experience I'm receiving from you guys it's extremely terrible.
sJ
simphiwe J's update25 Aug 2023, 14:41
Reviewer Update
I received a call from your staff and they advised me to call my bank to reverse the charge because payment hasn't reflected on your end. My bank told me that a reversal request must be sent from your end because it needs to be authorized. I cannot express the bad experience I'm receiving from you guys it's extremely terrible.
sJ
simphiwe J's updateReviewer Update
25 Aug 2023, 23:06Thank you Mr Mo***eng for being the one out of everyone there to actually find a solution to the problem and ensure that you retain a happy client. Honestly you made my day.
sJ
simphiwe J's update25 Aug 2023, 23:06
Reviewer Update
Thank you Mr Mo***eng for being the one out of everyone there to actually find a solution to the problem and ensure that you retain a happy client. Honestly you made my day.
Cell C's replyOfficial
26 Aug 2023, 08:55Good day Simphiwe,
We are glad that Moses has assisted you efficiently and met your expectations.
Customer service is important to us and we are constantly working on making sure that such incidents are prevented. We have referred this positive feedback to Moses and his superiors.
Regards,
^TN
We are glad that Moses has assisted you efficiently and met your expectations.
Customer service is important to us and we are constantly working on making sure that such incidents are prevented. We have referred this positive feedback to Moses and his superiors.
Regards,
^TN
Cell C's reply26 Aug 2023, 08:55
Official
Good day Simphiwe,
We are glad that Moses has assisted you efficiently and met your expectations.
Customer service is important to us and we are constantly working on making sure that such incidents are prevented. We have referred this positive feedback to Moses and his superiors.
Regards,
^TN
We are glad that Moses has assisted you efficiently and met your expectations.
Customer service is important to us and we are constantly working on making sure that such incidents are prevented. We have referred this positive feedback to Moses and his superiors.
Regards,
^TN