Poor Service

I refer to my Ticked number 327213 logged with the Insurance Claim Department and spoke to numerous consultants namely Lehlohonolo, Sibongile, Romeo, Masechaba and Team Leader Tshidiso with regards to my claim. During January 15th and 18th my phone broke and I notified Cell C of the incident, during the same time I was hospitalized, and communicating with Cell C during the same time as I needed my phone to be sorted. Cell C consultants advised that the phone will be collected repairs. I am told to call in everyday to enquire on the status of the device Only on the 28 Jan after numerous calls the phone was collected, and I was advised that a phone would be replaced within 7 - 14 days. To date after speaking to numerus consultants I have experienced very poor service, whereby I require to follow up constantly. Today 14:31 I spoke to Tshidiso who was so arrogant about how he follows company process and he advise me that there is nothing he can do he is still trying to get hold of the supplier, no disregard what I’m to the poor service I’m experiencing. This is unacceptable service, your insurance claims department consultants do don't show any remorse, or empathy towards their clients. Over the past two weeks I had no confirmation of the status of my device until today when I was told that the device was only ordered today yet Monday, I advise the device with available for collect at Cell C Southgate Mall. Kindly investigate and provide urgent feedback From: Cellc Device Insurance Claims <***> Sent: Thursday, 06 February 2020 10:14 To: Tsukulu, David D <***> Subject: [Ticket ID: 327213] David Tsukulu *** Good day Tsukulu, David D Thank you for the call. Kindly be advised that your replacement device will now be ordered. Please note that delivery can take up to 7 business days depending on stock availability. kind regards, Lehlohonolo. Ticket ID: 327213 Subject: David Tsukulu *** Priority: Medium Status: Answered

From: Cellc Device Insurance Claims <***> Sent: Tuesday, 04 February 2020 14:01 To: Tsukulu, David D <***> Subject: [Ticket ID: 327213] David Tsukulu ***

Good day Tsukulu, David D Trust you are well, Thank you for the attached proof of payment. Kindly be advised that clients replacement device can now be ordered. Kindly note that delivery can take up to 7-14 business days depending on stock availability. Kind regards, Romeo From: Cellc Device Insurance Claims <***> Sent: Tuesday, 04 February 2020 12:26 To: Tsukulu, David D <***> Subject: [Ticket ID: 327213] David Tsukulu ***

Good day Tsukulu, David D Thank you for the documentation you have submitted. Your claim is being processed. We will revert with feedback shortly. Regards Masetshaba

Ticket ID: 327213 Subject: David Tsukulu *** Priority: Medium Status: Answered