SF
Sandra F
1 reviews | Active since Jan 2015
20 Feb 2024, 10:19
Poor service
I have a 50G smartdata plan by cellc. The contract expires on the 20 of February this month. I normally pay R213 for this but today they've sent me a sms of R710. I immediately canceled this contract but this is only in affect after 20 work days. I've asked the consultant does it mean that I must pay another R700 which he rep****....HE IS NOT SURE!!!!!. This is not right. Firstly my contact expires=(which I can't renew due to I'm under debt review) 20 February for the 10 days after my contract expired they bill an additional R500-WHY??????This is day light *******. Then after I cancel this contract I still need to pay a R700.
Helpful (0)
Replies (9)0
Replies (9)SF
Sandra F's updateReviewer Update
20 Feb 2024, 11:29Sorry but you are mistaken. According the consultant I've spoke to he confirmed this contract expires this month 20 February and if you check on your portal-*147*9# it also shows the 20th of this month
SF
Sandra F's update20 Feb 2024, 11:29
Reviewer Update
Sorry but you are mistaken. According the consultant I've spoke to he confirmed this contract expires this month 20 February and if you check on your portal-*147*9# it also shows the 20th of this month
SF
Sandra F's updateReviewer Update
20 Feb 2024, 12:02Then I wasn't do blame as your portal is giving wrong information plus your consultants but now I must pay for it. Unfortunately I can't send you a Screenshot.
SF
Sandra F's update20 Feb 2024, 12:02
Reviewer Update
Then I wasn't do blame as your portal is giving wrong information plus your consultants but now I must pay for it. Unfortunately I can't send you a Screenshot.
SF
Sandra F's updateReviewer Update
25 Mar 2024, 06:28Today,25 February 2024 you decided R1170 out of my account....Why?????
You disconnected my services 2 weeks ago. You didn't give me any data this month of March as my data I had from last month rolled over. There was still 20G left of my Sim when you disconnected it. What's wrong with you?
Explain what did you bill me for this month as you disconnected my Sim.
You disconnected my services 2 weeks ago. You didn't give me any data this month of March as my data I had from last month rolled over. There was still 20G left of my Sim when you disconnected it. What's wrong with you?
Explain what did you bill me for this month as you disconnected my Sim.
SF
Sandra F's update25 Mar 2024, 06:28
Reviewer Update
Today,25 February 2024 you decided R1170 out of my account....Why?????
You disconnected my services 2 weeks ago. You didn't give me any data this month of March as my data I had from last month rolled over. There was still 20G left of my Sim when you disconnected it. What's wrong with you?
Explain what did you bill me for this month as you disconnected my Sim.
You disconnected my services 2 weeks ago. You didn't give me any data this month of March as my data I had from last month rolled over. There was still 20G left of my Sim when you disconnected it. What's wrong with you?
Explain what did you bill me for this month as you disconnected my Sim.
SF
Sandra F's updateReviewer Update
25 Mar 2024, 09:17Can you please phone 11h00
SF
Sandra F's update25 Mar 2024, 09:17
Reviewer Update
Can you please phone 11h00
SF
Sandra F's updateReviewer Update
26 Mar 2024, 17:52Hi iasked to contact me at 11oclock or even 15h00 as I can't answer phone while I'm working
SF
Sandra F's update26 Mar 2024, 17:52
Reviewer Update
Hi iasked to contact me at 11oclock or even 15h00 as I can't answer phone while I'm working
SF
Sandra F's updateReviewer Update
26 Mar 2024, 18:45Huh,you disconnected this number-*** 2-3weeks ago. *** is my number
SF
Sandra F's update26 Mar 2024, 18:45
Reviewer Update
Huh,you disconnected this number-*** 2-3weeks ago. *** is my number
Cell C's replyOfficial
26 Mar 2024, 18:57Thank you for the prompt response.
We have referred the information to our Team for a call back.
Regards,
Cell C | TN
We have referred the information to our Team for a call back.
Regards,
Cell C | TN
Cell C's reply26 Mar 2024, 18:57
Official
Thank you for the prompt response.
We have referred the information to our Team for a call back.
Regards,
Cell C | TN
We have referred the information to our Team for a call back.
Regards,
Cell C | TN
SF
Sandra F's updateReviewer Update
07 Apr 2024, 10:25No response no feedback but still Cellc sent me an invoice to pay R900 end of this month.
SF
Sandra F's update07 Apr 2024, 10:25
Reviewer Update
No response no feedback but still Cellc sent me an invoice to pay R900 end of this month.
Cell C's replyOfficial
07 Apr 2024, 12:17Dear Sandra Fransman
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
Cell C's reply07 Apr 2024, 12:17
Official
Dear Sandra Fransman
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH