1 reviews | Active since Jun 2017
Poor service
<p>I reported damage to my phone at Cell C Southgate on 20 May, my phone was submitted for assessment. whenever I call Csurance to enquire about repairs and when my phone will be fixed i spend +-25mins holding on the line sometimes longer without any assistance. I pay for my insurance every month but cant seem to get hold of csurance. When i call the cell c store in southgate they tell me its with csurance they will call me when my phone is ready. i was told this takes up to 21 working days and its way past that 21 working days. no one seems to be available on the other end of csurance call centre on ********** 007</p>
its been 32.56 mins and im still on the line with no agent attending to my call.
its been 32.56 mins and im still on the line with no agent attending to my call.
Sincere apologies for the unsatisfactory service.
We'll get one of our consultants to liaise with CSurance and assist with this matter. You can will be contacted with feedback.
Regards
Cell C | PN
Best regards,
Sincere apologies for the unsatisfactory service.
We'll get one of our consultants to liaise with CSurance and assist with this matter. You can will be contacted with feedback.
Regards
Cell C | PN
Best regards,
Maropeng confirmed that he has contacted you and provided interim feedback.
Regards
Cell C | PN
Best regards,
Maropeng confirmed that he has contacted you and provided interim feedback.
Regards
Cell C | PN
Best regards,
I still do not get any feedback about where excess should be paid into? I received an email requesting confirmation if I paid the excess yet I was never informed where or to who I should make payment to. Instead I am being told that my phone was booked in for repairs on 06/02/2017 and the usage confirms the device was last used on 20/06/2017 with the insured cell phone number. (How can my phone be in for repairs in Feb when I only booked it in at Southgate in May and how could I have used my device with the insured sim in June when my phone is sitting with Cell C or CSurance) What is going on?
I still do not get any feedback about where excess should be paid into? I received an email requesting confirmation if I paid the excess yet I was never informed where or to who I should make payment to. Instead I am being told that my phone was booked in for repairs on 06/02/2017 and the usage confirms the device was last used on 20/06/2017 with the insured cell phone number. (How can my phone be in for repairs in Feb when I only booked it in at Southgate in May and how could I have used my device with the insured sim in June when my phone is sitting with Cell C or CSurance) What is going on?
Thank you Maropeng from Cell C for all your assistance and prompt feedback. I now know the status of my claim and also where I need to pay the excess amount to.
Thank you Maropeng from Cell C for all your assistance and prompt feedback. I now know the status of my claim and also where I need to pay the excess amount to.
Thank you for sharing your appreciation with us. We are happy to hear that Maropeng was able to assist in a commendable manner.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Thank you for sharing your appreciation with us. We are happy to hear that Maropeng was able to assist in a commendable manner.
Have a lovely day further.
Regards
Cell C | PN
Best regards,