Poor service

<p>I lost my contract cellphone from Cell C and insured it with C Surance. Sunday I lost the phone. I am now trying to claim from the insurance with no success. I have spent hours and hours holding for a consultant. The only thing they the machine says is that they are experiencing high volume of calls. For two days this has been the story. How am I suppose to receive a service which I paid for? This is totally unacceptable. I am considering taking further steps if this cannot be sorted out ASAP. This is nonsense!!!! </p>