Poor service

<p> </p> <p>My phone got lost last month. On the 10 May I sent my claim forms to c surance. Followed up after 2 days where I was informed that feedback from Cell C confirm that I don't have any active insurance ( whereas C surance said that my insurance is active).</p> <p> </p> <p>Requested my insurance statement from c surance and I was told to request it from Cell C customer care. Contacted Cell C where I was referred back to C surance. There is no communication between the 2 parties and non of them want to be accountable. </p>