Poor Service

Cell C service is **********.

I am not sure what has changed over the years but the last 5 months my experience with Cell C online sales and customer care has made me start questioning my loyalty to the Cell C brand.

I have been a loyal customer for the last 10 years and have multiple contracts.

It all started back in June 2023.

I phoned through the to the online sales department to take out a new contract on my profile and port a number over from MTN. After completing the process and confirming / verifying the order with the agent multiple times the new delivery arrived. Once we unboxed it the package, we noticed that the Galaxy watch that we confirmed and verified with agent, was the incorrect series. After phoning through and raising this concern with the sales department and having a lengthy discussion, I decided to stick with the contract and move forward thinking noting more of it. The end of the month arrives, and my debit orders goes off as per scheduled date selected thinking all is good. The new contract i just took out, receives a notification that payment is outstanding. Contact Cell C customer care line, speak to an agent, they advise that the new contract i took out is on a separate account and not linked to my main account as requested and no debit order mandate has been completed by the online agent. I would need to speak to the sales department to resolve. I get to the through to the sales department and they advise Customer Care must do this. After multiple attempts to get this resolved i eventually had given up and paid this new contract separately as a direct EFT.

Fast forward a couple months to September 2023, i now want to upgrade my contract that has been running on the Pinnacle 10GB, only to be advised that the upgrade has already been completed back in April 2023 5 months prior to the contract end Date. After multiple calls to Cell C customer care a case was opened and the upgrade reversed. I ended up going to a Cell C store to completed the upgrade and all is well.

Fast forward to today and now i am getting messages that Debit orders have bounced on my original account.