TM
Terence M
1 reviews | Active since Apr 2021
15 Apr 2021, 15:43
Poor Service
The most poor experience I am currently receiving from Cell C. Apparently Dough Steveson CEO does not take phone calls and neither do any other senior manager. There is no direct contact numbers for any manager at Cell C and they don't return phone calls. I app**** for an upgrade in Feb and I have not received my device as yet.
Helpful (0)
Replies (11)0
Replies (11)TM
Terence M's updateReviewer Update
15 Apr 2021, 17:38Thank you. I have been told I will be contacted for the last 2 days nothing yet!!!.
I did an upgrade on my contract and was told I should receive my device within 7 to 10 days..I didn't receive the device..I then called in and was told the phone has been discontinued and I should cancel that upgrade and do a new one, which I did and was told within 7 days I should get my phone..its been about 2 weeks and nothing..I did call in last week and was told this week, yesterday i was told there is no stock and there is no proper solution and most frustrating is you have to call the contact centre and go through the prompts and pls go listen to the calls...its seems no managers have direct numbers and staff are not allowed to give out their direct numbers.
I did an upgrade on my contract and was told I should receive my device within 7 to 10 days..I didn't receive the device..I then called in and was told the phone has been discontinued and I should cancel that upgrade and do a new one, which I did and was told within 7 days I should get my phone..its been about 2 weeks and nothing..I did call in last week and was told this week, yesterday i was told there is no stock and there is no proper solution and most frustrating is you have to call the contact centre and go through the prompts and pls go listen to the calls...its seems no managers have direct numbers and staff are not allowed to give out their direct numbers.
TM
Terence M's update15 Apr 2021, 17:38
Reviewer Update
Thank you. I have been told I will be contacted for the last 2 days nothing yet!!!.
I did an upgrade on my contract and was told I should receive my device within 7 to 10 days..I didn't receive the device..I then called in and was told the phone has been discontinued and I should cancel that upgrade and do a new one, which I did and was told within 7 days I should get my phone..its been about 2 weeks and nothing..I did call in last week and was told this week, yesterday i was told there is no stock and there is no proper solution and most frustrating is you have to call the contact centre and go through the prompts and pls go listen to the calls...its seems no managers have direct numbers and staff are not allowed to give out their direct numbers.
I did an upgrade on my contract and was told I should receive my device within 7 to 10 days..I didn't receive the device..I then called in and was told the phone has been discontinued and I should cancel that upgrade and do a new one, which I did and was told within 7 days I should get my phone..its been about 2 weeks and nothing..I did call in last week and was told this week, yesterday i was told there is no stock and there is no proper solution and most frustrating is you have to call the contact centre and go through the prompts and pls go listen to the calls...its seems no managers have direct numbers and staff are not allowed to give out their direct numbers.
TM
Terence M's updateReviewer Update
16 Apr 2021, 13:35Still waiting... it 2 and half days now
TM
Terence M's update16 Apr 2021, 13:35
Reviewer Update
Still waiting... it 2 and half days now
TM
Terence M's updateReviewer Update
19 Apr 2021, 09:53Good day, still waiting...pls give me a timeline for Cell C to get a manager to call a customer?
TM
Terence M's update19 Apr 2021, 09:53
Reviewer Update
Good day, still waiting...pls give me a timeline for Cell C to get a manager to call a customer?
TM
Terence M's updateReviewer Update
20 Apr 2021, 11:18Pls let me know what must I do to get a phone call back ???
TM
Terence M's update20 Apr 2021, 11:18
Reviewer Update
Pls let me know what must I do to get a phone call back ???
Cell C's replyOfficial
20 Apr 2021, 16:12Hi Terence
We are expecting the delivery of stock for the device you had requested.
We will start with delivering as soon as possible.
^^MP
We are expecting the delivery of stock for the device you had requested.
We will start with delivering as soon as possible.
^^MP
Cell C's reply20 Apr 2021, 16:12
Official
Hi Terence
We are expecting the delivery of stock for the device you had requested.
We will start with delivering as soon as possible.
^^MP
We are expecting the delivery of stock for the device you had requested.
We will start with delivering as soon as possible.
^^MP
TM
Terence M's updateReviewer Update
21 Apr 2021, 14:32Thank you, however, I was promised this a few weeks ago. No one seems to be addressing the poor service and the pls go listen to the call recordings the promises made and not kept up too...pls give me a solution today on this matter.
TM
Terence M's update21 Apr 2021, 14:32
Reviewer Update
Thank you, however, I was promised this a few weeks ago. No one seems to be addressing the poor service and the pls go listen to the call recordings the promises made and not kept up too...pls give me a solution today on this matter.
Cell C's replyOfficial
21 Apr 2021, 15:23Once stock has been received, then all back orders will be delivered.
^MP
^MP
Cell C's reply21 Apr 2021, 15:23
Official
Once stock has been received, then all back orders will be delivered.
^MP
^MP
TM
Terence M's updateReviewer Update
03 May 2021, 16:46This is beyond a joke now...now I believe must device was hijacked...no one from Cell c has called me to inform me and where too now...not a single manager from Cell C can pick up the phone and assist a customer...
Shocking service levels
Shocking service levels
TM
Terence M's update03 May 2021, 16:46
Reviewer Update
This is beyond a joke now...now I believe must device was hijacked...no one from Cell c has called me to inform me and where too now...not a single manager from Cell C can pick up the phone and assist a customer...
Shocking service levels
Shocking service levels
Cell C's replyOfficial
03 May 2021, 17:40Hi Terence
Our team will contact you.
^MM
Our team will contact you.
^MM
Cell C's reply03 May 2021, 17:40
Official
Hi Terence
Our team will contact you.
^MM
Our team will contact you.
^MM
TM
Terence M's updateReviewer Update
27 May 2021, 16:52Hello...still no phone call and still no phone...
Shocking service is no longer in question
Shocking service is no longer in question
TM
Terence M's update27 May 2021, 16:52
Reviewer Update
Hello...still no phone call and still no phone...
Shocking service is no longer in question
Shocking service is no longer in question
Cell C's replyOfficial
27 May 2021, 22:27Hi Terence Mahadeo
Thank you for contacting Cell C.
We apologize for the delay, on the resolution of your query.
Our team will make contact with you to assist.
Regards
^MP
Thank you for contacting Cell C.
We apologize for the delay, on the resolution of your query.
Our team will make contact with you to assist.
Regards
^MP
Cell C's reply27 May 2021, 22:27
Official
Hi Terence Mahadeo
Thank you for contacting Cell C.
We apologize for the delay, on the resolution of your query.
Our team will make contact with you to assist.
Regards
^MP
Thank you for contacting Cell C.
We apologize for the delay, on the resolution of your query.
Our team will make contact with you to assist.
Regards
^MP