POOR SERVICE!

What a bad experience trying to get a message across when speaking to agents! Not prepared to listen in order to understand the issue. I bought data on the Cell C app for R99. The money was deducted from my account, but I never received my data. I phoned 7 times today, 6 different agents and a supervisor was unable to understand my issue. Each agent had his/her own solution to the problem. The last person I spoke to (call nr 7 - 2nd agent I was transferred to) could actually come up with a workable solution. The problem was not resolved, I have to wait 2 working days (Tuesday is a public holiday - which means Thursday is the day I should expect feedback). I needed the data for Monday (23 September - 3 days after I bought the data - giving enough time for the data to be available).

This is not acceptable! I was also told that the BANK had to load the data. Keep in mind, it was bought off the Cell C app. This is not the bank's responsibility.