JH
Johannes H

1 reviews | Active since Apr 2017

19 Apr 2017, 22:08

Poor service

<p>I have had a data contract for more than a year. My subscription value was R189 a month. I have asked that my limit that i could spend to be zero over the 189, but the guy in store says that a R50 cap is minimum and after 3 months I can phone and let them make it zero...so after 3 months i phone in. The first time they said I cannot do it, then i phoned again and they said they have changed it to R1 limit, but nothing changed. I went in store again and asked it to be changed to R1 over limit...but still if goes to to R256 a month. I dont know what ti do. Please cancel my contract...I will pay the outstanding on the device</p>

0
Replies (4)
Cell C
Cell C's reply20 Apr 2017, 07:57
Official

Hi Johannes

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you shortly.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply20 Apr 2017, 09:48
Official

Please respond to Derrick's email for further assistance.

Regards

Cell C | PN

Best regards,

JH
Johannes H's update24 Apr 2017, 08:54
Reviewer Update

Good day, I have missed your call. Please try again

Cell C
Cell C's reply25 Apr 2017, 11:19
Official

Derrick confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,