Poor Service
<p>Cell C contacted me for a 2gig data and 2 Gig nite data deal with wifi router @R129pm which I accepted. They then added another 2Gig data and 2 Gig nite for R99. When the package came it was only a sim for the R99 Deal.</p> <p>I phoned them and they said they sent the wrong package.</p> <p>They will cancel the deal and send me a new one. They offered me 10Gig data and 10 Gig nite for R239.</p> <p>They still did not cancel the 1st deal.</p> <p>When calling them they said the do not know what was said and cant help.</p> <p>I then cancelled both deals. Can not ***** peoples money.</p> <p>Sms for collection said 3-5 working days.</p> <p>Courier came same day.</p> <p>Quicker to cancel a deal than to deliver correct one.</p>
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We will address this matter with the relevant department to have this kind of behaviour rectified.
Regards
Cell C | PN
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We will address this matter with the relevant department to have this kind of behaviour rectified.
Regards
Cell C | PN
Nelly confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Nelly confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Nelly has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Nelly has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
