POOR SERVICE

In what seemed to be a novel idea (i.e. purchasing a cellphone via a contact centre), turned out to be a series of events afflicted by the poor service maladies that one has come to expect from SA telecom service providers (PS: they are all the same). After waiting for several months for Apple iPhone 6+ stock to arrive, I finally ordered a cellphone via the seemingly convenient Cell C call centre service. After having gone through the efficient purchasing process and specifically asking for a black iPhone 6+ and for my cellphone number to be portered from Altech, I duly waited 7 days to finally receive my delivery. This is where the initial good service went pear shaped. I received a white iPhone 6+ from a rude bubblegum chewing, sniffing and uninformed courier agent and then waited a day to find out that my number had never been portered as requested. The fact that the new number has now been activated, means that I now have two accounts for which I need to pay. Contemplating what now needs to be done to resolve this problem across two companies simply fills me with joy. Why can't things be done right the first time!