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sydwell O
1 reviews | Active since Jun 2013
12 Aug 2025, 11:05
Poor service
I spoke with ofetse khumalo from cellc support department, raised my complaint, promises to come back since Thursday last week till now, I am very disappointed and angry , empty promises, still waiting for account details to pay my last pay amout r420 till now, stop sending me to mbd
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
12 Aug 2025, 11:32Dear Sydwell Oldjohn,
Thank you for contacting Cell C.
We sincerely apologize for the poor experience you've had and for the delay in receiving the account details needed to make your final payment of R420.
We’ve followed up on your review and would like to assure you that our team will be contacting you directly to provide further assistance and ensure this matter is resolved promptly. We understand how frustrating this has been and appreciate your patience.
Regards,
Cell C | NZ
Thank you for contacting Cell C.
We sincerely apologize for the poor experience you've had and for the delay in receiving the account details needed to make your final payment of R420.
We’ve followed up on your review and would like to assure you that our team will be contacting you directly to provide further assistance and ensure this matter is resolved promptly. We understand how frustrating this has been and appreciate your patience.
Regards,
Cell C | NZ
Cell C's reply12 Aug 2025, 11:32
Official
Dear Sydwell Oldjohn,
Thank you for contacting Cell C.
We sincerely apologize for the poor experience you've had and for the delay in receiving the account details needed to make your final payment of R420.
We’ve followed up on your review and would like to assure you that our team will be contacting you directly to provide further assistance and ensure this matter is resolved promptly. We understand how frustrating this has been and appreciate your patience.
Regards,
Cell C | NZ
Thank you for contacting Cell C.
We sincerely apologize for the poor experience you've had and for the delay in receiving the account details needed to make your final payment of R420.
We’ve followed up on your review and would like to assure you that our team will be contacting you directly to provide further assistance and ensure this matter is resolved promptly. We understand how frustrating this has been and appreciate your patience.
Regards,
Cell C | NZ
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sydwell O's updateReviewer Update
12 Aug 2025, 22:53Dear cell c
I have paid r470 to settle my outstanding balance with u, please reinstate my sim card on prepaid subscription and I don't owe u anything, send proof of payment to ***
I have paid r470 to settle my outstanding balance with u, please reinstate my sim card on prepaid subscription and I don't owe u anything, send proof of payment to ***
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sydwell O's update12 Aug 2025, 22:53
Reviewer Update
Dear cell c
I have paid r470 to settle my outstanding balance with u, please reinstate my sim card on prepaid subscription and I don't owe u anything, send proof of payment to ***
I have paid r470 to settle my outstanding balance with u, please reinstate my sim card on prepaid subscription and I don't owe u anything, send proof of payment to ***
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sydwell O's updateReviewer Update
13 Aug 2025, 12:11My query was resolved, thanks to ofetse and sydwell mokwena for great outstanding service, both of them deserve a increase for best service
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sydwell O's update13 Aug 2025, 12:11
Reviewer Update
My query was resolved, thanks to ofetse and sydwell mokwena for great outstanding service, both of them deserve a increase for best service