UN
Udisen N

1 reviews | Active since Aug 2015

07 Feb 2017, 06:48

Poor service

<p>My 1 year contract with Cell C ended on the 31 January 2017. After going in to Lakeside Mall and speaking to a consultant i was assured that nothing in my contratc will get changed accept it will be on a month to month basis. Ie i will still get 5GB anytime data and 15GB nite data. This was not the case. On the 1 Feb 2017 i checked my data balance only to fing that i have been allocated 5GB anytime data only. Upon calling the customer care I was now told that I was on a 5GB anytime and 5GB nite data plan. I told the customer care agent that my phone did not show my nite data balance. She logged a query and told me it would be resolved within 72 hours. Its been more than 72 hours and still no nite data. This is really poor service from Cell C. Really Dissappointed. REf no ********** 805.</p>

0
Replies (3)
Cell C
Cell C's reply07 Feb 2017, 07:39
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | DA

Best regards,

UN
Udisen N's update07 Feb 2017, 09:07
Reviewer Update

Cell C needs to train your sales consultants and customer consultants on types of packages on offer. Consultants lie to the customers on hopes of them not to cancel existing contracts.

Cell C
Cell C's reply07 Feb 2017, 09:41
Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards

Cell C | DA

Best regards,