Poor Service

Do not ever take-up a contract with Cell C. Cancelling a Cell C contract is a mission and a painful experience. I had 2 contracts with Cell C. Early this year(2021) I cancelled both contracts due to poor service and their inability to deliver. A month later, I notices that my credit score went down, when I checked the credit report, it showed that I missed a Cell C payment. I then called Cell C, explained to them that I had cancelled the contract. They told me that the contract is cancelled but I've an outstanding amount. I asked them why did they not debit the payment then, at thee closing of the account. I asked the agent how muvh balance is outstanding and I immediately made a payment. Three months later, I noticed that the issue is not sorted, I contacted cell C again and they then emailed me paid up letter on 29 Jul 2031 and said everything else is sorted and they've sent the request to relevant credit bureus to have my payment profile updated. Today (27 Sep 2021) I received a call from Shapiro Shaik Defries and Associates (Debt Collection Agency) and they said they're calling on behalf of Cell C. What is this? Why is this matter still lurking? Cell C please sort yourself out and clear my name. Your incompetence is inconviniencing mylife! I repeat, never take-up a contract with Cell C.