Poor service

I have done a upgrade on the 4th of August. I asked the sales person if thay had stock of the device 3 times where he said he does. He told me that i would recieve my device within 3-7 Working days. Its now the 31st of August, i have not recieved anything. I have to phone 3 times a week just to find out why it has not been delivered. No comunication what so ever from their side. When they have stock of the router they dont have stock of the TV. I am fedup!

I have 5 contract with them i am considering cancelling all of them.