RB
Ronelle B

1 reviews | Active since Dec 2016

15 Dec 2016, 09:14

Poor Service

<p>What is the problem with Cell C, the service is bad. I called on behalf of my father who is on his way to Namibia and is unable to call. For heaven sake he has given everything to me ID number ********** 806084 the works, including a bill I have attached. I wasn't asking for banking details or any other information of his when I called, infact I most likely have all the info.</p> <p> </p> <p>CELL NUMBER, ********** , please just send a quote of what will it cost to cancel this contract for this number which supposedly ends in March? That is all wen eed to know, nothing more, nothing less... seriously can someone please email the amount to ********** <p> </p> <p>If I didn't have any of this information I would understand but for goodness sake man, if you were able to contact him he would confirm what I have asked, he is in Namibia until end of December and if the cancellation amount is worth it he would like to cancel it today so that the 30 day notice applies, what is so complicated about just providing the amount. This is worth a cancellation</p> <p> </p>

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Replies (3)
Cell C
Cell C's reply15 Dec 2016, 09:47
Official

We are in receipt of your complaint and apologise for the inconvenience caused. One of our team members will contact you and assist with this matter.

Regards

Cell C | PN

Best regards,

RB
Ronelle B's update15 Dec 2016, 10:03
Reviewer Update

Thank You, just a cancellation total and the procedure to follow for cancellation for number ********** , so if he needs to cancel it's within the 30 day notice

RB
Ronelle B's update15 Dec 2016, 11:43
Reviewer Update

A representative has called, still never received what was asked for but either way ********** , will proceed with cancellation.