Poor Service

How isit that none of your stores in capetown has a loan device for me I receive my phone in January in March 28 my phone stopped working I have insurance as well paying every month I explained to ur consultants due to lockdown I couldn't return the phone I use my phone for work purposes the consultant bluntly told me they dont have a loan device and I need to call the stores how does finding a loan device become the custom345s problem how do I use my own airtime to call all the shops in Cape town and no one can assist how can your service be so so pathetic.