Poor service

<p>I have been trying to get a sim swap on my contract sim card for almost 6 months. I've visited the cell c branch at the goldfields mall in Welkom twice for assistance and yet I still have no access to my contract sim. After I enquired about a contract cancellation fee last Saturday, I was told to call customer care as they don't issue cancellation fees at the branch. I am fed up with your service, I paid for a sim swap and yet I still don't have my number. I just want to cancel my contract. I've had it with your bad service!!!</p>