poor service
<p>HI there it is Paul Peyper I would just like cell c to know that the service I got today was terrible it took me a full day just to sort out an address change. If it was not for a lady named Rene (I think that is her name) I would most probably still be struggling. The service I got from the rest of the people was pathetic even the lady that phoned me on Friday the 15th of July 2016 offering me the contract did not want to phone me today, only after the Rene lady send a bunch of e mails to managers causing tension between myself and cell c, only then the lady that offered me the contract wanted to phone me. I am very disappointed with cell c at this stage I don’t want to cancel the new contract cause I have heard a lot of good things about cell c. I am a Vodacom customer all my life now when I want to change over it seems to be so hard.</p> <p> </p> <p>Kind regards</p> <p>Paul Peyper</p> <p> ********** </p> <p> </p> <p> </p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. This is not the norm or standard service we want for our customers. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. This is not the norm or standard service we want for our customers. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
