CP
Charlotte P

1 reviews | Active since Jun 2016

30 Jun 2016, 12:43

Poor service

<p>Hi </p> <p> </p> <p>I have taken a data contract with Cell C direct beginning of April this year. From the time i got the contract i battled to connect to the internet. I called the customer service centre and i was asked to do some stuff which never worked. I logged alot of calls and was told someone will come back to me and no one did which meant i had to call back.</p> <p> </p> <p>3 months have now passed and i still have the same problem. I'm paying for a contract i cant use and everytime i call in i'm told they need to log a call. How many calls do i need to log to get assistance for you. </p> <p>What amazes me is that everytime you call in we are told the calls are recorded but the customer service consultants can't find records. </p> <p> </p> <p>I want to cancel this contract and i'm not willing to pay R800 cause if this contract worked then there will be no reason for me to cancel. </p> <p> </p> <p>CAN SOMEONE BE ASSIST!!!!!!!!!</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply30 Jun 2016, 13:44
Official

We have requested one of our consultants to contact you and assist with this matter. Apologies for the inconvenience caused.

Do expect communication.

Regards

Cell C |PN

Best regards,