poor service

<p>After purchasing a new SIM card for my new phone I went numerous times to both lakeside mall and east rand mall branches where I was first told it was the phone causing me to not be heard when on a call. Then it still didn't work so went back to re set SIM. Then when it still didn't work I went back and ft a new SIM which I had to pay for. Why should a customer have to purchase a new card when the one given was faulty???? Never mind the time and petrol wasted driving back and forth..and the frustration of not having my phone work properly.</p>