JF
Joel F

1 reviews | Active since Jun 2015

08 Jun 2016, 16:35

Poor service

<p>I contacted cell c call centre around 3:20 today regarding my faulty sim card I was helped by the consultant by the name of dineo;she couldn't be able to help me further so I asked her to transfer me to her team leader; I did get through to the team leader the woman was so rude she even asked me to hang up she will phone me after 20min;my worry is that how does cell c make people who don't have customer service team leaders at their call centres;as soon as my contract expires I'm Gona terminate my contract with cell c don't have to deal with ameturs and rude team leaders</p>

0
Replies (3)
Cell C
Cell C's reply09 Jun 2016, 05:37
Official

Thank you for notifying us of the above.

It is disappointing to learn that the consultant did not conduct herself in a professional manner and did not offer the service as expected. Sincere apologies for the unsatisfactory service.

This will be addressed with the call centre manager to have this kind of behaviour rectified.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 Jun 2016, 05:37
Official

Hi Joel

Can you please provide us with your contact numbers?

Regards

Cell C | PN

Best regards,

JF
Joel F's update10 Jun 2016, 09:48
Reviewer Update

Cell c has been in contact with me and the issue was resolved;I'm glad that thers still people who value their jobs at cell c; thanks to the lady who helped me today she was professional