1 reviews | Active since May 2016

23 May 2016, 16:44

Poor Service

<p>On Sa****ay 21 May I opened a contract through Cell C. All went fine and staff was very friendly and helpfull. I asked for my ezisting MTN number to be ported over to my new contract as I dont want to lose my exsting nr. Was told that I will receice sms to which I had to reply yes. Monday night and still no sms. Called the call centre and spoke to someone and reveiced no joy. Asked her what time the closed which was said at 6. Rushed to the store to sort out and request was aubmitted again. Again 30 mins before I will get an sms. 17:40 I called the call centre where I was told they close at 5. I dont appreciate the attitude of the agent I spoke to. Aontell me hownpong must I wait for porting. When I decide to cancell???? Will I then get a response. Not a good begining for a new cust</p>

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Replies (1)
Cell C
Cell C's reply24 May 2016, 05:53
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist.

Regards

Cell C | PN

Best regards,