Poor service

<p>Dear hello Peter</p> <p>I had two cell phone contracts. The one contact I cancelled and paid the cancellation fee on the 10th of March. I upgraded my contact that I kept the 1st of April. They told me that the old amount will still go off on debt order until the new contract start in July. At the end of April the normal debt order went off, but also another debt order. The same amount I paid to cancel the other contact. On the 3rd of May I phone to query this. I got a reference number for my call via sms: ***. The call centre agent said that someone will phone me in 48 hours to confirm my query and then refund my money to my account. Last week I had to phone again a couple of times. Now it seems that they are investigating my query. I spoke to a supervisor last and he assured me that I will be contacted the same day or the latest the next day. It is already Sa****ay and I have not heard anything. How can anyone just take a debt order without my knowledge and without me signing anything for that amount? Nobody phones me back and every time I must phone the call centre and explain my story over and over. This is very frustrating. </p>