Poor Service

I have received such a poor service from Cell C. I was hospitalized and left behind with 1 month. For which I made payment arrangements with Cell C to pay to pay double the following month. I spoke to one of the cell C consultants on the 16 May 2024 after they tried debit my account on the 15th. I explained to her I only get paid on the 25th. My payment arrangements fell into deaf ears. I now had to pay bank R390 bank charges as Cell C tried to debit me on the wrong dates, and there are no funds in my account. I've been using Cell C for so long, for which I decided to end my contract when it ends due to their poor service. I now had to Pay cell C double for what I owe them and the bank also for being debited by Cell C on the wrong dates. R314 x2 plus their charge and bank charges mounted to R390 even though I made payment arrangements with Cell C. I'm truly disappointed and won't renew my contract will Cell C ever again.