BM
Bazamile M
1 reviews | Active since Nov 2022
11 Jul 2025, 11:13
Poor service
I purchased a Samsung contract phone from Cell C, which is still under warranty until the end of my contract. However, my phone suddenly stopped charging, so I took it in for repair since it's still under warranty. The service center booked it for assessment and later informed me that something is missing from the phone. What's concerning is that they were the first ones to open the phone, and I've never tampered with it myself. I'm extremely disappointed because I trusted their service. Now, they're quoting me R6,000 for repairs, which seems unfair considering I'm still paying for the phone but can't use it.
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Cell C's replyOfficial
11 Jul 2025, 11:51Dear Bazamile Mjoli
Thank you for reaching out to us, and please accept our sincerest apologies for the frustration and disappointment you are experiencing with your Samsung phone repair.
We understand that your device, which is still under warranty, suddenly stopped charging and that the service center’s assessment indicated that something is missing from the phone, despite you never having tampered with it and the service center being the first to open it.
Please be assured that we are taking your concerns seriously. We are currently reviewing this matter thoroughly to understand what has occurred and to find a fair resolution. We will get back to you as soon as possible with an update.Thank you for your patience and understanding during this process.
Regards
Cell C | NT
Thank you for reaching out to us, and please accept our sincerest apologies for the frustration and disappointment you are experiencing with your Samsung phone repair.
We understand that your device, which is still under warranty, suddenly stopped charging and that the service center’s assessment indicated that something is missing from the phone, despite you never having tampered with it and the service center being the first to open it.
Please be assured that we are taking your concerns seriously. We are currently reviewing this matter thoroughly to understand what has occurred and to find a fair resolution. We will get back to you as soon as possible with an update.Thank you for your patience and understanding during this process.
Regards
Cell C | NT
Cell C's reply11 Jul 2025, 11:51
Official
Dear Bazamile Mjoli
Thank you for reaching out to us, and please accept our sincerest apologies for the frustration and disappointment you are experiencing with your Samsung phone repair.
We understand that your device, which is still under warranty, suddenly stopped charging and that the service center’s assessment indicated that something is missing from the phone, despite you never having tampered with it and the service center being the first to open it.
Please be assured that we are taking your concerns seriously. We are currently reviewing this matter thoroughly to understand what has occurred and to find a fair resolution. We will get back to you as soon as possible with an update.Thank you for your patience and understanding during this process.
Regards
Cell C | NT
Thank you for reaching out to us, and please accept our sincerest apologies for the frustration and disappointment you are experiencing with your Samsung phone repair.
We understand that your device, which is still under warranty, suddenly stopped charging and that the service center’s assessment indicated that something is missing from the phone, despite you never having tampered with it and the service center being the first to open it.
Please be assured that we are taking your concerns seriously. We are currently reviewing this matter thoroughly to understand what has occurred and to find a fair resolution. We will get back to you as soon as possible with an update.Thank you for your patience and understanding during this process.
Regards
Cell C | NT