Poor Service

Please assist.

i have a data only contract and when i accepted it, i was told that its not a contract, that i can cancel anytime i want to.

I have renewed my contract with Cellc in October or so. and again, i was told its a month to month contract, i can still cancel whenever i want to.

Last week i called, i think on Wednesday to exercise my right to cancel. i was told that i have to give 30 days notice and still i will get debited. i get debited on 6th, of every month, on thats when i called CellC. So this sounds to me like the 30 days notice i am servicing. Why should i then get debited next month?

This is insane. Please resolve ia s i do not understand how you guys work.

Again, you say the calls are recorded, and a client can request for recording whenever, but when i requested them i was told i have to go to the retail store to request them? when i opened the damn contract, it was telephonic because it was convenient, now you want to inconvenience me for just a simple record you can send via Email? Your handling of this issue is so appalling, i though you valued your clients.

Regards, Lesley Matsomela ********** 475