Poor service

So here it's what went down. I was the cell c store at Matlosana mall on the 26th Jan for my upgrade. Got there consultant came greeted me and made me feel at home. Along the process of the upgrade I was told I needed to pay R50 to increase my limit and told to come back on the 1st when my account has been updated. Went there on the 02 Feb and this time I was told to pay R100 to increase my limit. Was told that the people that deal with the increasing of my limit had left at 1 o'clock, I must come back on Monday. I mean where is the convenience in that??? So I called the call centre and asked for limit increase and only when the consultant on the phone wanted to speak to the consultant in the store I got assisted. The annoying part of the story is that this traffic of me coming in out and out of the store could have been avoided by simply telling me what's the next step I needed to take. Cell c please equip consultant so that they be efficient and build long lasting relationships with clients.