Poor service

I have had a very tedious and annoying back and forth with Cell C.

I have 2 accounts with Cell C. After having a third account opened **********ly after a long process I had the third account closed. Erroneously Cell C also closed one of the two accounts I already had with them. After another long tedious process the account was re-opened. I was then debited for the ********** account which I had to reverse after another long process. Following all of this the debit that usually went off my bank account stopped.

Out of my own volition I called Cell C to find out why this is the case. I was told my account has been handed over to the legal division as it is in arrears. The call centre agent was not able to explain why no one had contacted and why they had stopped debiting me. I was the put through to legal and have been on the line for 33 minutes to date waiting for the legal division to pick up their phones so I can get some answers.

This is poor service of the highest order and Cell C must contact me with a detailed explanation regarding the above pathetic service.