ZM
Zakhele M
1 reviews | Active since Oct 2013
03 Dec 2018, 21:30
Poor service
Good day,
I would like to launch a formal complaint against the service I have received at Cell C regarding the Sim swap of my number. I have been to festival mall twice only to be told that the systems are down and I have called the call center three times in one day only to be told that I failed the security questions and that my information is not registered on my Sim card. I understand that certain procedures need to be followed but what if as a customer I dont remember all the information they need, what help can I get in this case as I have been sent piller to post in order to get my number Sim swapped moreover if my information is not registered under my Sim card, how was it Sim swapped and how did I manage to get my Sim card blocked after it disappeared? I request urgent assistance with my number as I am in a situation whereby I am now forced to permanently change because of the service I am receiving.
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Cell C's replyOfficial
04 Dec 2018, 08:17Good morning Zakhele
We understand your frustration and apologize for the inconvenience. However, a security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
If the SIM card is not RICA registered under your name then you must have an affidavit. We will get one of our team members to assist.
Regards
Cell C | PN
We understand your frustration and apologize for the inconvenience. However, a security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
If the SIM card is not RICA registered under your name then you must have an affidavit. We will get one of our team members to assist.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Dec 2018, 08:17
Official
Good morning Zakhele
We understand your frustration and apologize for the inconvenience. However, a security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
If the SIM card is not RICA registered under your name then you must have an affidavit. We will get one of our team members to assist.
Regards
Cell C | PN
We understand your frustration and apologize for the inconvenience. However, a security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
If the SIM card is not RICA registered under your name then you must have an affidavit. We will get one of our team members to assist.
Regards
Cell C | PN
Best regards,