SS
Sipho S
1 reviews | Active since Jul 2011
12 Oct 2018, 00:38
Poor service
Yesterday I went to Cell C store in Goldfields mall,Welkom Free State. I stood there for 20 minutes and no one came to assist me, when I went to ask one of the consultant if I can speak to the manager he asked "Why" and I told him I need to speak to his manager, and he said to one of his colleagues "This guy wants to see the manager" and this lady looked me in the eye and asked "Why do I need to speak to the manager" I was super ****ed for being disrespected by this two individuals. The service is abysmal, no respect for cuatomers. And what ****ed me more is the fact that this two individuals are white people is this how they treat black customers.
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Cell C's replyOfficial
12 Oct 2018, 08:58Good morning Sipho
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
We do not discriminate and we value all our customers. This is not the norm or standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Oct 2018, 08:58
Official
Good morning Sipho
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
We do not discriminate and we value all our customers. This is not the norm or standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,