DE
De E
1 reviews | Active since Sept 2011
28 Sept 2018, 20:42
Poor service
On Sunday 8 July we went to Cell C in Mall of the North to upgrade three of our contracts. We received terrible service and eventually left without doing the upgrades. After complaining they drove to our farm to bring us our new phones. One of the problems we had was that we are on a top up contract and the new contract for upgrade was a postpaid. They said we can do the upgrade but we will be paying R100 more per contract(R699 instead of the R599 as was advertised). We insisted that we want the contract for R599. They then said we have to migrate from top up to postpaid but in doing so we will forfeit 1500min that we still had available. We said that is *****ing and we don't want to loose our minutes. They advised that we sign the upgrade on top up at R699 and then we should contact cell c before end of September to migrate from top up to postpaid and then our contract will be the R599 as advertised. However when I visited Cell C in Tzaneen on Wednesday 26 September I was informed that it will be very expensive to migrate. There was never a migration fee mentioned when we were advised on the course to follow. I then contacted Cell C Mall of the North again to do the migration as they advised and once again was informed of a migration fee (previously not mentioned) and was advised to do it end of October. The problem with that is that by that time I will have to pay the R699 x2 instead of the R599x2 as I budget for. I would like Cell C to fix my contracts without costs or give me a very good reason as to why I shouldn't cancel all 3 my contracts.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
29 Sept 2018, 06:13We are in receipt of your complaint and apologize for the poor service.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Sept 2018, 06:13
Official
We are in receipt of your complaint and apologize for the poor service.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
03 Oct 2018, 15:23Palesa has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply03 Oct 2018, 15:23
Official
Palesa has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
DE
De E's updateReviewer Update
04 Oct 2018, 15:54Good afternoon
Yes thank you Palesa contacted me however the problem was not resolved. I'm still going to pay the R699x2 at the end of the month which I didn't budget for. So I would like to cancel all my contracts. Please advise when you will collect the handsets.
DE
De E's update04 Oct 2018, 15:54
Reviewer Update
Good afternoon
Yes thank you Palesa contacted me however the problem was not resolved. I'm still going to pay the R699x2 at the end of the month which I didn't budget for. So I would like to cancel all my contracts. Please advise when you will collect the handsets.
Cell C's replyOfficial
05 Oct 2018, 09:45Good morning De Wet
We have forwarded your feedback to Palesa.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Oct 2018, 09:45
Official
Good morning De Wet
We have forwarded your feedback to Palesa.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
05 Oct 2018, 12:17Palesa confirmed that she spoke with you this morning and provided feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Oct 2018, 12:17
Official
Palesa confirmed that she spoke with you this morning and provided feedback.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
05 Oct 2018, 12:18Palesa confirmed that she spoke with you this morning and provided feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Oct 2018, 12:18
Official
Palesa confirmed that she spoke with you this morning and provided feedback.
Regards
Cell C | PN
Best regards,
DE
De E's updateReviewer Update
22 Nov 2018, 14:49Good day
After two months of no service from Cell C Mall of the North and breach of contract we would like to cancel our contracts and would not refer any one to make use of Cell C mall of the north. It was poor service from the start and nothing of which was promised was delivered. Now suddenly instead of our contracts being R599 as promised our debit order for end of November is R2353.71. Severiano from the Cell C store promised in a message he will be in contact on 13 November and to this date we haven't heard from him.
DE
De E's update22 Nov 2018, 14:49
Reviewer Update
Good day
After two months of no service from Cell C Mall of the North and breach of contract we would like to cancel our contracts and would not refer any one to make use of Cell C mall of the north. It was poor service from the start and nothing of which was promised was delivered. Now suddenly instead of our contracts being R599 as promised our debit order for end of November is R2353.71. Severiano from the Cell C store promised in a message he will be in contact on 13 November and to this date we haven't heard from him.