Poor Service

Good Day

I upgraded my contract on Friday the 14/09/2018 telephonically to the Apple SE. I told the consultant that i wanted a Rose Gold hand set and if they did not have the Rose Gold handset i will wait till they get a Rose Gold but in the mean time they can activate the contract. On Monday the 17/09/2018 i received the handset but on the invoice it says space gray , so i did not open the package i called cell c immediately as courier did not want to take it back. The call centre agent advised that i needed to call back the next day to book the collection since i just received the handset. I called them at just about past 8am on the 18/09/2018 but they only booked the collection in the afternoon 18/09/2018 ( this is what i was told when i called in today 19/09/2018) Today i was also told that i must wait 3-7 working days for the phone to be collected and another 3-7 working days before i receive the correct colour handset.

I do not think that this is customer service , why should i wait so many days when this is not my fault. If yourll did not have the colour then if you were customer service orientated you would have called to advise that you do not have the colour.

The only reason i upgrade telephonically is because i do not have the time to go into a store.

I do not think that i should be forced to take a colour phone as Cell C is not giving the phone to me for free i am paying for it and i have a choice as to what colour i would like.

Kind Regards Trisha Chetty