SM
Sheldon M
1 reviews | Active since Oct 2023
09 Oct 2023, 21:46
Poor Service
I have purchased HP Pavilion i7 that was delivered to me on the 19/09/2023 however it's a 512GB and 16G ram which doesn't have a memory card slot and no finger print login. I was supposed to get HP Pavilion I7 Gaming Laptop 8gb 2tb. and I have been calling your company and they have been giving me back and forth since, and the agent who assisted me with this contract also advised me that the device specs are wrong and when I compare with the manual everything is just wrong what is it that I can do to get this sorted. As I won't be paying for a wrong device.
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Replies (5)0
Replies (5)
Cell C's replyOfficial
10 Oct 2023, 07:16Dear Sheldon Macheke,
Thank you for reaching out to us.
We apologize for the unpleasant service you have experienced with us. Please note that we have escalated your query and our Team will be in contact with you within 24-48 working hours to assist with resolving the matter.
Regards
^GN
Thank you for reaching out to us.
We apologize for the unpleasant service you have experienced with us. Please note that we have escalated your query and our Team will be in contact with you within 24-48 working hours to assist with resolving the matter.
Regards
^GN
Cell C's reply10 Oct 2023, 07:16
Official
Dear Sheldon Macheke,
Thank you for reaching out to us.
We apologize for the unpleasant service you have experienced with us. Please note that we have escalated your query and our Team will be in contact with you within 24-48 working hours to assist with resolving the matter.
Regards
^GN
Thank you for reaching out to us.
We apologize for the unpleasant service you have experienced with us. Please note that we have escalated your query and our Team will be in contact with you within 24-48 working hours to assist with resolving the matter.
Regards
^GN
SM
Sheldon M's updateReviewer Update
17 Oct 2023, 08:2224-48 working hours has actually been passed and none of your team has been in contact with me, and you call this a better service what is going on here is this a circus company?
SM
Sheldon M's update17 Oct 2023, 08:22
Reviewer Update
24-48 working hours has actually been passed and none of your team has been in contact with me, and you call this a better service what is going on here is this a circus company?
SM
Sheldon M's updateReviewer Update
17 Oct 2023, 08:47Where did you get that number from cause that's not even my number so you circus company added another line for me without my consent you have taken this far I don't know what stunt you are trying to pull here it's irritating me honestly. Come collect your device and deliver the correct package.
SM
Sheldon M's update17 Oct 2023, 08:47
Reviewer Update
Where did you get that number from cause that's not even my number so you circus company added another line for me without my consent you have taken this far I don't know what stunt you are trying to pull here it's irritating me honestly. Come collect your device and deliver the correct package.
SM
Sheldon M's updateReviewer Update
17 Oct 2023, 10:05CellC is just a circus company and the fact that you're just calling in now and coming with your excuses thinking I'm just gonna let it slide just like that you got it all wrong, and for your Agent "Nelisiwe" that you have instructed to call me needs a proper training and the fact that you even removed the device at the CellC website thinking that you are smart that's not on. You’re going to find your device at the nearest CellC store. I'm not paying for this on my side it's a wrong device as I've mentioned an everything is just wrong.
SM
Sheldon M's update17 Oct 2023, 10:05
Reviewer Update
CellC is just a circus company and the fact that you're just calling in now and coming with your excuses thinking I'm just gonna let it slide just like that you got it all wrong, and for your Agent "Nelisiwe" that you have instructed to call me needs a proper training and the fact that you even removed the device at the CellC website thinking that you are smart that's not on. You’re going to find your device at the nearest CellC store. I'm not paying for this on my side it's a wrong device as I've mentioned an everything is just wrong.
Cell C's replyOfficial
17 Oct 2023, 10:43We apologize for the inconvenience and frustration that this has caused. We have requested for the call recording from our sales Team. We will make contact and advise on the way forward.
^MM
^MM
Cell C's reply17 Oct 2023, 10:43
Official
We apologize for the inconvenience and frustration that this has caused. We have requested for the call recording from our sales Team. We will make contact and advise on the way forward.
^MM
^MM