Poor service

Hi

This is tghe response from Cell C Lochlogan I am not happy at all that a so called Moses has not contacted me yet. Why why does it take so many days to canel a contract but is takes 15 minutes to take out a contract. This I don't understand I repeat I will not be liable for the R915,27 due to Cell C not being able to supply consistant reliable internet connection Good day Mr Van Der Linden Kindly note the following regarding the cancellation of your contract. 1. The router has been dispatched to Warehouse as per policy regarding network cancellations (ref: FSBL ********** ) whereby upon receipt of the device and inspection thereof Repairs department will then liaise with the cancellation department (Retentions) as well as the store. This is due to the device having a commitment amount (R915.27). 2. A case has been logged by technical department regarding the issues that you have experienced. From Regards Refiloe Loch Logan Please I need this matter sorted out asap. Terence