Poor Service

Hi<br> <br> We Decided to go to Cell C and do a contract buy out. <br> this happened on 6 February 2016. the terms of the buy out was a new phone and i had to give in my old phone, they will settle the account with vodacom by giving me a gift card with a balance of R4000.00 on it.<br> <br> Today is 25 February 2016. this Gift card has still not been Loaded. i have contacted Cell C Numerous amount of time and i have contacted the store numerous amount of time and i still have no joy. the store did go settle the account at vodacom (R2500.00) due to the delay but i still have to pay one more instalment with vodacom and there is still no funds loaded on the Gift card. the fact of the matter is i am paying for a contract and paying for that money. this is breach of contract as cell c is not sticking to the contract as advertised. Every time i phone the store i get told they will phone me back and i never get called back. I went to the Store yesterday 24 February 2016. i gave them the card to sort out but it is still not fixed.<br> <br> this i feel is very poor service and i am not sure what to do anymore. i feel i need to report this to the consumer protection act.