RD
Rose D
1 reviews | Active since Mar 2017
28 Jun 2018, 12:24
Poor service
I cannot wait for my contract to end so I can move to another service provider. I still have enough bundles but I cannot access my internet. Apparently, my line was cut off and they reconnected it but I had to call 3 times to tell them it's still not working. And it's obvious that all the agents have limited knowledge regarding my issue. And every time I call I have to authenticate myself and explain the same thing all over again to a different agent.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
28 Jun 2018, 12:42We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply28 Jun 2018, 12:42
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
28 Jun 2018, 14:17Theodorah could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply28 Jun 2018, 14:17
Official
Theodorah could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
RD
Rose D's updateReviewer Update
28 Jun 2018, 15:14Yes, I will respond to her email and this is because I removed my sim card and I am using another one for data.
RD
Rose D's update28 Jun 2018, 15:14
Reviewer Update
Yes, I will respond to her email and this is because I removed my sim card and I am using another one for data.