QA
Quenny A
1 reviews | Active since Apr 2017
14 Jun 2018, 12:00
Poor Service
Really really disappointed with the service, spoke to one of the consultant this morning, who had to do a security check and advised that I failed one of the security questions. how do I fail a security question that is correct and was taken down incorrectly at the point of sale. Asked my husband to call them and they could not assist him so he asked that they call me and was advised that they cannot and that I need to call, this was said by the manager Vinolia Jacobs, where is the TCF in this, or can we as clients only be contacted to be sold something but not to get service?
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Cell C's replyOfficial
14 Jun 2018, 12:14Our consultants have to follow specific business rules and processes when handling customers queries or requests and a security check is mandatory and helps in protecting the customers details.
We have requested one of our team members to assist with this matter. Apologies for the poor service.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Jun 2018, 12:14
Official
Our consultants have to follow specific business rules and processes when handling customers queries or requests and a security check is mandatory and helps in protecting the customers details.
We have requested one of our team members to assist with this matter. Apologies for the poor service.
Regards
Cell C | PN
Best regards,