1 reviews | Active since Sept 2015
Poor service
Last week I complained about cell c as they did not cancel my contract as per my request.
I was call by the cell c agent, he advised me that he will cancel my contract with immediately effect and reverse the money that was over charged.
The number is on prepaid now but the money was not reversed n now I just got May statement which ****es me off as I'm again over charged. Now I have to pay R782.70 for what? I can't wait for October so I can close all the accounts I have with Cell c. I am tired of this poor service.
Good morning Phumlani
A follow-up request has been sent and a solution will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Good morning Phumlani
A follow-up request has been sent and a solution will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
On the 3rd of May you logged a review with us and we requested a consultant to assist. The consultant contacted you the following day and advised that the discount on your contract expired when the contract reached maturity in April 2018. The contract has been cancelled therefore that line will not be debited as your account has been credited. Any amount that will be debited will be the amount due for the remaining lines that you have with us.
Regards
Cell C | PN
Best regards,
On the 3rd of May you logged a review with us and we requested a consultant to assist. The consultant contacted you the following day and advised that the discount on your contract expired when the contract reached maturity in April 2018. The contract has been cancelled therefore that line will not be debited as your account has been credited. Any amount that will be debited will be the amount due for the remaining lines that you have with us.
Regards
Cell C | PN
Best regards,