POOR SERVICE

On the 28th of this month I loaded R200 airtime onto my Home Connecta sim then I logged into your website to purchase HC 100 gig data for $200 and the website said it went through (the "Purchase Succesful" notification popped up and I clicked okay and turned on my router to start using my data only to find out two hours later when my connection stopped that the purchase DID NOT GO THROUGH EVEN THOUGH THE CELL C WEBSITE SAID IT DID and I unknowingly had been using my airtime. I then DM'd Cell C via Facebook and instead of getting assistance I just got a bunch of excuses.