Poor service

I have been having issues with my Cell C router that I took out with Cell C at the beginning of the year, it seemed like a good deal at the time, around R280 per month for 10 gigs daytime and another 10 night time data.

I soon realized how septic Cell C is. After the first couple of months my data seemed to be used up very quickly and at times my router would stop working for hours on end. I am not one that downloads movies etc often so where did the data go? I have been overcharged on almost every month, close to R500 for a number of months and had to put a limit on this even though the limit should have been in place from the start, they took 3 months to get that right, but no refund. Makes one realize that the call center that sells you the product says different to what they actually end up logging.

After discussing my concerns with their call center yet again, I was sent from department to department, unfortunately I don't have a cell C sim for calling, so as you know one waits 10 minutes for them to answer, another 10 minutes to check your account and 10 minutes to tell you they can't do anything. So I have clearly spent as much money on calling cell C to what the router is worth. Every time I call the call center or the technical support it is the same inadequate pathetic excuses. "They can't do anything" , "you have to wait for next month" etc. I have been asking for Data validation and for someone to call me back that what will be able to assist over the course of 6 months I received one call but yet again this person was not equipped to answer my questions and said Yashir Singh would be calling me back, to this day- 3 months later, no one has called.

So after 6 months of calls and visiting the Cell C branch at N1 city, apparently i need to speak to someone over the phone as that is how the contract was taken out. So up until now no one has been able to assist me. No one can give me an answer to where the data has gone, no rebate, no apologies for the clear incompetence of the staff members but yet my account is deducted every month.

So yes, I have tried cancelling the contract. But, I need to pay well over R1000 to cancel this contract, despite calling them, going to the branch and finding clear irregularities in the statements sent to me.

I really want them to cancel this contract, but refuse to pay them for a faulty router, poor standards and lack of customer service.