Poor Service

To my lack of better judgement, I agreed to an additional contract with Cell C year Nov/Dec 2015. The device was eventually delivered by courier 22 Dec 2015. Called into Cell C to have the sim card activated and was assured the service is up & running.Called back to lodge a complaint that the device is not reading the sim card, was advised to try and insert an alternative sim card which I did, this still did not result in a sim card being identified (error message: please insert sim card). Was advised the device need to be collected and sent onto the technical department for further investigations (device collected 4th January 2016). Tuesday 12th January 2016, I received a text message \the device has been booked in at the Repair Management system re no: PRE70378". Monday 18th January 2016"