KP
Katie P

1 reviews | Active since Jan 2013

21 Jan 2016, 14:38

POOR SERVICE

I am highly disgusted in CELL C<br> <br> I have 3 contracts with them <br> <br> the first one my phone was sent in for repairs after i had the phone for 8 months. they where suppose to fit a new battery and the only thing they did was fit the Sony Z3 compacts screen.... Now the battery is starting to push out again and they say i have to pay for the repairs but they didn't even repair it the way they should have the first time. <br> <br> second contract is a data contract where i wanted to take a upgrade and then asked for them to do a reversal on the upgrade. Took them 3 days to do the actually give me a case nr for it. <br> <br> second contract i got 2 days ago and the phones speaker is faulty. the manager by greenstone got so ****y when speaking to me on the phone. Saying i dropped the phone in water. <br> <br> everyone that i have spoke to by any cell c department has been so rude to me that its not even funny anymore. i seriously regret taking another contract with them. Everything is costing me money and i have absolutely nothing to show for it. <br> <br> Cell C is disgusting!!!

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Replies (1)
Cell C
Cell C's reply21 Jan 2016, 14:49
Official
Hello Katie123DP,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,