Poor service

I called the people who should help you to avoid paying problems just say I can't help you. This is the third time this year and no one is willing to help. They're so-called help is no help at all. They told me when I app**** for this cell c account . That I pay for the month before this month. When does a new month start on the 1 why should I pay for the 1 St December At the end of December. This people is liers and are con artists to better them selfs and the client is the one suffering. Pathetic