YF
Yolanda F
1 reviews | Active since Sept 2023
05 Sept 2023, 12:05
Poor service
Very poor service. The service consultants drop the Calls. They do not resolve your quiries. The consultants In the stores are even worse.
I refuse to reniew my contract with Cell C as this company is not interested In new business and not interested in providing a service.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Sept 2023, 12:28Dear Yolanda Fourie.
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide. We want to make things right for you.
Please send us a private message with more details about your query, so we can escalate this matter and find a resolution.
Regards,
^SR
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide. We want to make things right for you.
Please send us a private message with more details about your query, so we can escalate this matter and find a resolution.
Regards,
^SR
Cell C's reply05 Sept 2023, 12:28
Official
Dear Yolanda Fourie.
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide. We want to make things right for you.
Please send us a private message with more details about your query, so we can escalate this matter and find a resolution.
Regards,
^SR
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide. We want to make things right for you.
Please send us a private message with more details about your query, so we can escalate this matter and find a resolution.
Regards,
^SR
YF
Yolanda F's updateReviewer Update
05 Sept 2023, 13:13Good day
I Did send various private emails. The issue is still not resolved
I received a call at 12:38 today from your company from a very rude lady
when I ask if I can speak to her manager she informe me I should call back and drop the call
So unprofessional
Regards
I Did send various private emails. The issue is still not resolved
I received a call at 12:38 today from your company from a very rude lady
when I ask if I can speak to her manager she informe me I should call back and drop the call
So unprofessional
Regards
YF
Yolanda F's update05 Sept 2023, 13:13
Reviewer Update
Good day
I Did send various private emails. The issue is still not resolved
I received a call at 12:38 today from your company from a very rude lady
when I ask if I can speak to her manager she informe me I should call back and drop the call
So unprofessional
Regards
I Did send various private emails. The issue is still not resolved
I received a call at 12:38 today from your company from a very rude lady
when I ask if I can speak to her manager she informe me I should call back and drop the call
So unprofessional
Regards
Cell C's replyOfficial
05 Sept 2023, 14:20We are truly sorry for the poor service you have experienced.
We have escalated your request to our Team who will be in touch ASAP.
^SR
We have escalated your request to our Team who will be in touch ASAP.
^SR
Cell C's reply05 Sept 2023, 14:20
Official
We are truly sorry for the poor service you have experienced.
We have escalated your request to our Team who will be in touch ASAP.
^SR
We have escalated your request to our Team who will be in touch ASAP.
^SR