Poor service

Last week my router which has worked well for the last 14 months stopped working-suddenly a red light instead of a green. After 4 unsuccessful calls to the profoundly unhelpful “help “ desk I opted to go to my local Hillcrest cell c to receive some functional and personable assistance.

Unfortunately because of work commitments my wife went in for me. The visit was 50 minutes long and with a woman called …. who resolved (after additional 2 phone calls to me in my working day) to escalate the issue.

Today still No email . No phone call . No WhatsApp or sms. Nothing.

I had to phone the office to be told that the person who “assisted “ is out of the office I am awaiting a response from the lady who answered the phone this morning!

Despicable service.