Poor service

My mother Paulina Motlhababe had a contract with Cell C and they upgraded her without her knowledge and when she disputed it they listened to the conversation and they found out that the error was on their side they fixed the billing and a month later they went and billed her for the amount that was disputed and she reveresed the money and now that bill has an adverse impact on credit bereau i am not happy with how you handled this considering the fact that you listened to the recording

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