Poor service

On Friday 30th October I visited Cell C, Canal Walk, where I dealt with Miss Williams (no longer employed by Cell C). I explained my concerns on my data charges to which she suggested she would add an additional data bundle package onto my account. <br> She failed to mention that A. The data bundle would be prorata and B. The data bundle she was adding would effectively cancel out my other bundles.<br> <br> On the 10th of November I noticed my balance had sky rocketed. I was furious. I then saw Natano, manager at Tygervalley Cell C. He called Canal walk and claims to have got to the bottom of the issue, well so I thought. 4 days ago Cell C then had the cheek to take the over charged bill out of my bank account.<br> It has now been 20 days since reporting this issue and have since dealt with other supervisors of the Tygervalley store namely, Lee and Wade. They too claimed to have called Natanoto to have the problem sorted.<br> I have no response from Cell C head office and no refunds to date. <br> <br> I'm appalled with the staff training and lack of customer relations.